Returns & Exchanges
At My Sasun, we strive to provide the freshest African groceries and authentic food products. Due to the perishable nature of our items, we offer returns or replacements on damaged or incorrect products within 24 hours of delivery.
Report the Issue
Contact our customer support team within 24 hours of receiving your order to report any damaged, missing, or incorrect items.
Provide Proof
Submit clear photographs of the product, the packaging, and the shipping label to help us verify the condition of your delivery.
Review and Approval
Our quality assurance team will review your claim and provide a resolution, such as a refund or a replacement, within 2-3 business days.
Resolution Processing
Once approved, refunds are credited back to your original payment method, or a fresh replacement will be shipped at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing