Frequently Asked Questions
Everything you need to know about our fresh African groceries and delivery.
How do you ensure the freshness of perishable goods?
We use specialized insulated packaging and gel ice packs for all perishable items. Our logistics team prioritizes fast shipping to ensure your groceries arrive in peak condition.
Where do you ship to?
My Sasun currently ships to all 48 contiguous states in the USA. We are working on expanding our delivery zones to include international locations soon.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns on perishable goods. However, if an item arrives damaged or incorrect, please contact us within 24 hours for a refund or replacement.
How can I track my order?
Once your order is processed and shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your products authentic and ethically sourced?
Yes, we pride ourselves on sourcing authentic African ingredients directly from trusted farmers and suppliers who meet our high standards for quality and ethical practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.